Our dedicated services
What We Do
Settlment house Company provides debt collection services for financing entities for both banks and financing companies according to the highest standards of quality in performance, supported by its long experience in this field, which exceeds twenty-four years, and the use of modern technology in all stages of the collection process, in accordance with the controls of collection procedures approved by the Central Bank.
Ambition and
Innovation
Dar Al-Mukhalasat thrives on ambition and teamwork, facing challenges with creativity and learning from experience. Employees work in solidarity to achieve goals, ensuring quality service and client satisfaction.
Planning
and Goals
The company defines plans, policies, and goals with specific timelines. It sets rules for implementation, monitors employee performance, and evaluates results to ensure alignment with targets, taking corrective measures for deviations.
Human Resources
Strategy
Settlement House’s human resources strategy focuses on understanding the company’s internal environment, mission, objectives, and management practices. This ensures effective workforce development to meet strategic goals and provide high-quality services to clients.
Recruitment
A key management task is identifying the types of individuals and collectors required and creating mechanisms to attract qualified candidates for vacancies. Performance standards are set for employees and collectors, with incentives like rewards and performance evaluations to motivate them. The company also invests in enhancing collectors' skills through scientifically-based training programs tailored to best practices in collection and client interaction.
Advanced Call
Center System
The company employs an advanced call center system utilizing AVAYA phones and central equipment, supported by call recording devices to maintain quality and adherence to policies. A specialized collection program aids collectors and management in their tasks. Additionally, staff operate directly within banking systems, such as the Cyber Agency system of the Saudi First Bank, ensuring smooth processes under the bank’s supervision.
Leadership
Leadership focuses on motivating supervisors and collectors to meet goals effectively and follow established plans. The company prioritizes collectors' psychological well-being, consistently boosting morale and motivation. Supervisors work closely with teams to maintain high standards of performance, ensuring that all objectives are achieved with dedication and teamwork.